Notice of Information Practices and Privacy Statement

How We Collect Information About You

Pause Pain & Wellness, Inc. and its employees, subcontractors and volunteers collect data through a variety of means including but not necessarily limited to letters, phone calls, emails, voicemails, and from the submission of applications that are either required by law or necessary to process applications or other requests for assistance through our organization.

What We Do Not Do With Your Information:

Information about your financial situation and medical conditions and care that you provide to us in writing, via email, on the phone (including information left on voicemails), contained in or attached to applications, or directly or indirectly given to us, is held in strictest confidence.

We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about applicants or clients who apply for or actually receive our services that are considered patient confidential, restricted by law, or specifically restricted by a patient/client in a signed HIPAA consent form.

How We Do Use Your Information:

Information is only used as is reasonably necessary to process your application or to provide you with services which may require communication between Pause Pain & Wellness, Inc. and health care providers, medical product or service providers, pharmacies, insurance companies, and other providers necessary to verify your medical information is accurate and determine the type of medical supplies or health care services you need. This is including, but not limited to, or to obtain or purchase any type of medical supplies, devices, medications, or insurance.

If you apply or attempt to apply to receive services through us and provide information with the intent or purpose of fraud or that results in either an actual crime of fraud for any reason including willful or un-willful acts of negligence whether intended or not, or in any way demonstrates or indicates attempted fraud, your non-medical information can be given to legal authorities including police, investigators, courts, and/or attorneys or other legal professionals, as well as any other information as permitted by law.

Information We Do Not Collect:

We do not collect Personal Health Information as part of any of the forms on our website. Our website forms are not HIPAA compliant and are not intended for the collection of Personal Health Information, only business information directly relevant to discussions involving providing you with our services. We do use some affiliate programs that may or may not capture traffic data through our site. To avoid potential data capture that you visited a diabetes website simply do not click on any of our outside affiliate links.

Limited Right to Use Non-Identifying Personal Information From Biographies, Letters, Notes, and Other Sources:

Any pictures, stories, letters, biographies, correspondence, or thank you notes sent to us become the exclusive property of Pause Pain & Wellness, Inc.. We reserve the right to use non-identifying information about our clients (those who receive services from or through us) for promotional purposes that are directly related to our mission. We reserve the right to use testimonials published online on other websites for promotional purposes.

Clients will not be compensated for use of this information and no identifying information (photos, addresses, phone numbers, contact information, last names or uniquely identifiable names) other than what is already available online, will be used without the client’s express advance permission.

You may specifically request that NO information be used whatsoever for promotional purposes, but you must identify any requested restrictions in writing. We respect your right to privacy and assure you no identifying information or photos that you send to us will ever be publicly used without your direct or indirect consent.


ADA Notice

In accordance with the requirements of Title II of the ADA, Pause Pain & Wellness, Inc. will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, activities or facilities.

Website Accessibility

Pause Pain & Wellness, Inc. is committed to ensuring that its digital service channels, including Pause Pain & Wellness, Inc..com, provide equal access to all users, regardless of ability. The Company has adopted the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1, Level AA (WCAG 2.1, AA) as its standard and has implemented processes, that aim to continually improve the accessibility and usability of our digital services. If you should experience a barrier that affects your ability to access our sites and services, please contact us at 1-888-362-4614:

Notice Under the Americans with Disabilities Act of 1990 (ADA)


Pause Pain & Wellness, Inc. does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Modifications to Policies and Procedures

Pause Pain & Wellness, Inc. will make all reasonable modifications to our services to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcome in Pause Pain & Wellness, Inc. offices, even where pets are generally prohibited.

The ADA does not require Pause Pain & Wellness, Inc. to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a Pause Pain & Wellness, Inc. program, service, activity or facility is not accessible to persons with disabilities should be directed to the ADA Coordinator of the applicable County department.


Who can file a complaint

Anyone who feels they have been discriminated against on the basis of disability by Pause Pain & Wellness, Inc. in the provision of a service or activity has the right to file a complaint. Please contact us. Pause Pain & Wellness, Inc. will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance.

How to file a complaint

Please call or email us using the contact information on this website. Formal ADA grievances can be submitted online to the ISD ADA Office, or in writing by mail. The ISD ADA Office will assist anyone who needs help in completing the form. This ADA Grievance Procedure does not apply to complaints of employment discrimination. Those are handled by the Office of Human Rights and Fair Employment Practices.